Privacy Policy

TRAVELGEMZ

Protecting Your Personal Information

TravelGemz respects your privacy and is committed to protecting the personal information we collect, hold, use and disclose. This Privacy Policy explains how we manage personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
This Privacy Policy applies to personal information collected by TravelGemz through our website, online store, customer service channels and any other dealings you may have with us.

1. Who We Are

In this Privacy Policy, “TravelGemz”, “we”, “us” and “our” refers to the business operating under the TravelGemz brand.

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:

Email: [email protected]

Postal address: PO Box 40 Glenorchy, Tasmania 7010

2. What Is Personal Information

Personal information means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not and whether it is recorded in a material form or not.

3. The Kinds of Personal Information We Collect

We may collect the following kinds of personal information:

Name
Billing address
Shipping address
Email address
Telephone number
Payment details
Order history
Customer service correspondence
Information relating to returns, exchanges, damaged or faulty products
Device and browser information
IP address
Website usage information
Any other information you provide to us directly

4. How We Collect Personal Information

We collect personal information in a number of ways, including:

Directly from you when you place an order, create an account, contact us, subscribe to our communications, submit an enquiry or otherwise interact with us
Automatically when you use our website, through cookies, pixels, log files and similar technologies
From third parties such as payment processors, delivery providers, marketing platforms, analytics providers and other service providers
Where required or authorised by law

5. Why We Collect, Hold, Use and Disclose Personal Information

We collect, hold, use and disclose personal information for the following purposes:

To provide our products and services to you
To process and fulfil orders
To arrange payment, delivery, returns and exchanges
To communicate with you about your order, account or enquiry
To respond to customer support requests, including damaged or faulty product matters
To verify identity and prevent fraud or misuse
To improve our website, products, services and customer experience
To send marketing and promotional materials where permitted by law and by your preferences
To comply with legal and regulatory obligations
To protect our rights, property and business operations

6. Disclosure of Personal Information

We may disclose personal information to third parties where reasonably necessary for the purposes set out in this Privacy Policy, including:

Website hosting and platform providers
Payment service providers
Freight, shipping and delivery providers
Customer support and communications providers
Analytics and marketing service providers
Professional advisers, including accountants, lawyers and consultants
Regulatory authorities, law enforcement agencies or other parties where required or authorised by law

Where we disclose personal information to third-party service providers, we take reasonable steps to ensure they handle the information consistently with applicable privacy obligations.

7. Direct Marketing

We may use your personal information to send you direct marketing communications about our products, services, promotions or offers where you have consented, or where otherwise permitted by law. You may opt out of receiving marketing communications at any time by using the unsubscribe function in the communication or by contacting us at [email protected]

8. Cookies and Website Analytics

Our website uses cookies and similar technologies to improve functionality, enhance user experience, analyse website traffic and support marketing activities. Cookies may collect information such as:

Browser type
Device type
Pages visited
Time and date of visits
Referring websites
Interaction with website features

You may disable cookies through your browser settings, however some features of the website may not operate properly if cookies are disabled.

9. Overseas Disclosure

Some of the third-party service providers we use may store or process personal information outside Australia, including in countries where our service providers or their servers are located. Where we disclose personal information overseas, we take reasonable steps to ensure that the recipient handles the information in a manner consistent with the Australian Privacy Principles, unless an exception applies.

10. Security of Personal Information

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. These steps may include:

Secure systems and access controls
Restricted internal access to personal information
Password protection and authentication measures
Reasonable administrative and technical safeguards

No method of transmission over the internet or electronic storage is completely secure. While we take reasonable precautions, we cannot guarantee absolute security.

11. Retention of Personal Information

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, or as required by law, including for tax, accounting, legal and business record-keeping purposes. When personal information is no longer required, we take reasonable steps to securely destroy or de-identify it, subject to any legal obligations to retain it.

12. Access to and Correction of Personal Information

You may request access to the personal information we hold about you and may request that we correct any inaccurate, out-of-date, incomplete, irrelevant or misleading information. To make a request, please contact us at [email protected] We may require verification of your identity before processing your request. We will respond to access and correction requests within a reasonable period and in accordance with applicable law.

13. Complaints

If you believe we have breached this Privacy Policy or the Australian Privacy Principles, you may contact us at [email protected] with details of your complaint. We will investigate your complaint and respond within a reasonable period. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner. The OAIC can be contacted by:

Website: www.oaic.gov.au –Telephone: 1300 363 992
Mail: Office of the Australian Information Commissioner, GPO Box 5218, Sydney NSW 2001

Before the OAIC will usually investigate a privacy complaint, you will generally need to raise the matter with us first and allow us a reasonable opportunity to respond.

14. Australian Legal Disclaimer

To the maximum extent permitted by law:

TravelGemz makes no representation or warranty that the website, its content or any services provided through it will be uninterrupted, error-free or free from harmful components
Any information provided on our website is supplied in good faith and is intended for general informational purposes only
We do not warrant that any third-party websites, services or tools linked to or used by us are under our control, secure or free from error
We are not responsible for the privacy practices of third parties that you may access through our website, including payment processors, delivery providers, advertising networks or other external platforms
Nothing in this Privacy Policy limits any rights or remedies that cannot be excluded, restricted or modified under applicable law, including the Australian Consumer Law or the Privacy Act 1988 (Cth)

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations or business operations. The updated version will be published on our website and will take effect from the date of posting unless otherwise stated.

16. Contact Us

If you have any questions about this Privacy Policy or how we handle personal information, please contact:

TravelGemz
Email: [email protected]

Postal address: PO Box 40, Glenorchy Tasmania 7010